Why Do We Charge Sample Fees?
We received an inquiry from Jack Custom T-shirts on China Manufacturing Online. During our communication, Jack provided clear insights into their design, including images and various detailed requirements. However, they were uncertain about the fabric and its weight.
Given the situation, drawing from our extensive experience with American clients and market analysis, we suggested a 220GSM pure cotton fabric. After thorough discussions, Jack trusted our professional perspective. We provided a video showcasing the fabric, allowing Jack to understand its color, texture, and thickness. Based on this information, they ultimately chose our recommendation. Our hallmark at Profound: Focus on customer needs, implement customer results, systematic follow-up, and efficiently solve problems and answer questions, garner their trust.
Simultaneously, we sent a price quotation to Jack. They were puzzled, as in their previous custom order experiences, samples were provided by manufacturers free of charge. I explained our company’s policy – while we do charge for samples, the fee is deducted from the order payment once the subsequent order reaches a certain quantity. This approach fosters mutually beneficial and long-term cooperation between Profound and Jack, embodying our cooperation philosophy: Sincerity creates quality products, quality achieves Brands, and reputation spreads reliability.
Upon understanding our policy, Jack agreed to pay for the sample order as a way to evaluate the T-shirt fabric.
Article author: Daisy
Supplementary statement
Why do we need to charge?
Profound genuinely wishes to provide you with a customized garment to showcase our quality and service.
As you’re aware, creating custom samples requires significant effort – time, resources, and labor. We don’t profit from samples; our focus is on collaborating on orders rather than samples. Our pursuit involves selecting high-standard fabrics and maintaining high-quality craftsmanship.
We seek your understanding and collaboration to create a win-win partnership. If you have further questions, this link might be helpful.
