Profound and Spring Trees with High-Quality Requirements
In August, I received an inquiry from Haruki for custom jackets. I promptly responded to Haruki while introducing Profound Garment. I informed him that Profound Garment is a company with over 12 years of experience, specializing in high-quality custom men’s casual clothing. Haruki was excited, expressing that Profound was the supplier he had been searching for to initiate cooperation.
Haruki outlined his requirements: a custom men’s casual jacket. Through our discussions, I gathered detailed information from Haruki regarding fabric preferences, logo production techniques, sizing, pricing, and more. I promptly drafted a contract and sent it to him for confirmation. Our customer-centric approach, efficient problem-solving capabilities, and swift responses left a profound impression on Haruki. He readily agreed to make the payment, marking the beginning of our first collaboration with Profound.
Sample Confirmation and Refinement
I swiftly coordinated with the production department, ensuring timely handover and delivering the products to Haruki before the contractual deadline. While Haruki approved the samples, he identified some areas that required adjustments and provided feedback. In response to Haruki’s input, I worked closely with the design and production teams to optimize and improve the samples.
The refined samples were quickly produced and sent to him. Haruki was highly satisfied with the sample fabric, logo craftsmanship, and sizing. Consequently, he promptly placed an order for 50 pieces. Haruki explained that, as a newly established clothing brand, he was starting with smaller quantities. However, our standard Minimum Order Quantity (MOQ) for custom orders is typically 100 pieces per style per color, resulting in a quantity gap.
After in-depth discussions with our production team, in alignment with our service approach prioritizing customer needs and ensuring tangible results, we designed a solution to accommodate this smaller custom order. Given that this was Haruki’s first order, we were eager to support his growth and establish a long-term, friendly partnership.
Meeting Genuine Customer Needs
Hailing from Japan, Haruki is the founder of a local men’s clothing brand in Japan. His requirements for product quality are exceptionally high, mirroring the exacting standards of his customers. Profound instilled confidence in Haruki through our samples, aligning with our mission: to enhance our customer’s brand proposition, increase brand influence, and improve their competitive advantage in the market.
Our first collaboration was enjoyable and received recognition from Haruki. Similarly, we harbor hopes for the future, aspiring to witness the continuous growth and success of Haruki’s brand, not only in Japan but on a global scale.
