Frequently Asked Questions
Manufacturing fashion brands — especially as a start-up clothing brand — is an intricate process. There are many considerations and many questions you may have. Our Frequently Asked Questions (FAQ) can answer some basic and essential questions regarding apparel manufacturing and our services. Please make sure you check this page before contacting us.
Click on any of the questions to quickly jump down to the answer.
Q. What’s Your MOQ?
It depends on the fabric MOQ. If you can use the same quality to make a different style to meet the fabric MOQ, we accept to make 300pcs/color/style. We are flexible men clothing supplier. If there is stock fabric, 100pcs/color/style is OK for us, but with some surcharge.
Q. Do you send proofs prior to apparel production?
Yes, you will always receive a proof of your order from Profound Garment before it is put into production. We do not print, embroider, sublimate, or create anything without your express or written approval. We try to show pictures as you want until you are satisfied and give us a go ahead with the production.
Therefore, please kindly review your proofs carefully and approve your order summary within 24 hours of your payment. Look over all at the information mentioned within the proof, carefully review the images, and request changes with anything you are not pleased with. And if you need changes made in your garments, immediately let us know upon the order receipt of your proof within 24 hours.
If you do not need any changes to your proof, then reply to the email and let us know that you approve your proof for production. We do not move forward with production order until we have received written approval of a proof from our client.
Q. Can you do rush orders?
Yes, we do provide the service of rush order. Just indicate that your production order should be rushed when you order . Because, if you have submitted an order and then ask for it to be rushed, there is a chance our schedule of production will not allow us to fulfill your order as requested on the rushed time. There is a rush fees which is calculated by the day.
Q. How can I check my order status?
You can call us at our toll free number or you could simply leave an e-mail at Susanna@profoundgarment.com and our Customer Service Representative will contact you to provide further details.
Q. How can I check my order status?
You can call us at our toll free number or you could simply leave an e-mail at Susanna@profoundGrament.com and our Customer Service Representative will contact you to provide further details.
Q. What if I want to add additional garments after I have already placed an order?
You can add garments within three days after placing your order. It all depends on the order type and how much time has passed. Once the period of adjustment has passed which is three days, we are unable to make quantity adjustments to your order.
