Malaysian Customer Visit Records
My encounter with Porter
On February 28, Porter and Rooney visited Profound from Malaysia to discuss cooperation. We engaged in a series of discussions. I first encountered Porter on the Alibaba International platform when he inquired about the possibility of producing specific garments. I responded affirmatively, and our communication was pleasant. Porter mentioned he would visit our company on February 28, and I extended a warm welcome, making necessary preparations.
Make friends
Porter and Rooney arrived promptly at Profound, greeted us with enthusiasm, and brought two suitcases. Upon arrival, they eagerly showcased the garments in their luggage, detailing their requirements and asking if we could produce the corresponding apparel. We assured them we could, providing another overview of Profound: Since its establishment in 2010, Guangzhou Profound Garment Co., Ltd. has been dedicated to providing comprehensive services, including product development, large-scale manufacturing, logistics, and taxation, for medium and small-scale men’s leisure brands. Our core products include men’s casual wear in six categories: jackets and coats, hoodies and sweatshirts, T-shirts, shirts, casual pants, and jeans.
Profound possesses a complete set of production and development service capabilities. With over 12 years of clothing export experience, we offer one-stop product solutions and related services for medium and small-scale men’s leisure brands from America, Europe, and Saudi Arabia, enhancing brand proposition, influence, and competitive advantage in the market.
After the introduction, our manager, Susanna, engaged in lively conversations with Porter and Rooney, akin to friends reuniting after a long time.
Listen to your customers
Porter and Rooney clearly expressed their needs. We, with a high level of professionalism, showcased the styles, fabrics, colors, and logo techniques of the garments they required. Porter and Rooney carefully chose and recorded details. They appreciated our professionalism, finding the presented information highly beneficial. This exposure educated them on various aspects of clothing and clarified their needs, fostering greater anticipation for collaboration with Profound.
Porter made a request to try on sample garments produced by us to assess the quality. We agreed and provided a variety of garments with different fabrics and weights for Porter to experience different sensations. After arranging the garments for Porter to try on, he expressed gratitude and happily experimented with various apparel. Tailoring our response to Porter and Rooney’s requirements, we accurately matched corresponding fabrics and color cards. They were impressed with our speed and precision.
Profound and customer expectations
I diligently documented Porter and Rooney’s requirements, detailing styles, colors, fabrics, quantities, and sizes. After double-checking the accuracy of the data, we provided Porter and Rooney with a preliminary quotation. They confirmed the details, expressing satisfaction with our efficient work. They anticipated more collaboration with Profound in the future, and we also hope for closer ties in our future partnership.
