Profound and Venus Clothing Project
How to help customers start cross-industry clothing brand projects, Profound provides high-quality experience and services to enable customers to carry out projects more smoothly.
Profound and Venus
I came to know Venus through a social media platform. At that time, Venus had posted about being treated unprofessionally by a supplier they were collaborating with. With the intent of establishing a new connection, I reached out to Venus. Our interaction proceeded smoothly, where I shared insights about product quality concerns and offered tips for selecting the right partnering company. I also mentioned that our company specializes in custom clothing, and then proceeded to provide a detailed introduction about Profound Garment company’s excellence and service philosophy.
Several days later, I received a reply from Venus indicating their interest in creating two sets of hooded sweatshirt samples and attached images for reference. Without delay, I checked our fabric inventory, selected suitable materials that aligned with the design, and sought confirmation from Venus regarding their fabric preferences and thickness requirements.
After understanding Venus’s fundamental needs, I searched through fabric color swatches and shared photos for confirmation, along with explanations about the fabrics. During this time, we engaged in detailed discussions regarding the design of the sample logo and confirmed the dimensions. Following Venus’s confirmation, we initiated the sample production process. Throughout this period, I maintained regular communication with Venus, providing updates on the sample production progress. This helped assure Venus that collaborating with us was the right choice and showcased our company’s distinctive service features: prioritizing customer needs, delivering concrete results, maintaining systematic follow-up, and offering efficient problem-solving and support.
Profound Commitment and Efficiency
Our production team demonstrated exceptional efficiency by completing the sample production ahead of the agreed-upon deadline. Notably, to meet the specific color requirements of Venus’s hoodie set, our production department went the extra mile by dyeing the cords and drawstrings, ensuring a precise color match with the hoodies. Importantly, this additional expense was absorbed by our company and did not translate into extra charges for Venus. This underscores our unwavering commitment to delivering comprehensive, high-quality samples. It perfectly aligns with our company’s core focus: supporting personalized, high-quality craftsmanship in batch production, with dedicated oversight throughout the entire process.
Upon realizing the significance we placed on their needs, Venus expressed great satisfaction. They mentioned that they had found a supplier who not only possessed capability but also a genuine emotional connection. At the same time, I accelerated the follow-up tasks related to sending out the samples. Through collective efforts, we successfully dispatched the two sample sets before the May Day holiday, ensuring a smooth delivery to Venus. I conveyed this pivotal development to Venus, acknowledging that while I couldn’t personally share their emotions, they should understand the level of care and importance our team attached to their project. This also underscores our company’s cooperation concept: Sincerity creates quality products, quality builds brands, and a solid reputation fosters reliability.
The cooperation between Profound and Venus continues. Venus’ trust makes our cooperation smoother and more lasting.